The CCCSA certifies skills in the administration of customer support and help desk platforms, including tools such as Zendesk, Freshdesk and Salesforce.
Certified Customer Support Administrator – CCCSA
$160.00
Who is the certification aimed at?
– Administrators of support tools such as Zendesk, Freshdesk or Salesforce.
– Customer service and technical support team leaders.
– Professionals looking to improve efficiency and automation in support centers.
Requirements
– Basic knowledge of CRM and help desk systems.
– Familiarity with customer service metrics (CSAT, SLA, FCR).
– Experience with configuration and customization of support tools.
About exam
What is evaluated:
– Configuration of support platforms.
– Workflow automation.
– SLA management and support metrics.
– User experience and service optimization.
📑 About the exam:
⏳ Duration: 75 minutes.
❓ Format: 50 multiple choice questions + 1 case study.
✅ Minimum pass mark: 70%.
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