The CCITSS certifies essential knowledge in technical support and IT troubleshooting, covering hardware, software, networking and ITIL methodologies to provide effective assistance to users.
Certified IT Support Specialist – CCITSS
$160.00
Who is the certification aimed at?
– Support technicians and help desk analysts.
– IT professionals working in technical assistance and troubleshooting.
– Service desk specialists who interact with customers and end users.
Requirements
– Basic knowledge of hardware and software.
– Communication and troubleshooting skills.
– Familiarity with Windows, macOS and Linux operating systems.
About exam
What is evaluated:
– Hardware and software troubleshooting.
– Ticket and incident management.
– Security and best practices in IT support.
– User support and problem documentation.
📑 About the exam:
⏳ Duration: 75 minutes.
❓ Format: 50 multiple choice questions + 1 case study.
✅ Minimum pass mark: 70%.
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